Shipping: Our shipping cutoff time is 12pm. The only way to ensure delivery before the first days of Pesach, 4/22-4/23 after noon on April 14th is to purchase an express shipping option. By selecting standard shipping, the customer acknowledges that depending on their location, their order may not arrive in time for first days.

We will NOT allow returns for items that did not arrive in time.

The return policy is exchanges or store credit only. The return timeframe for regular-priced items is 30 days from the date of receipt. Once a store credit is issued the recipient has 30 days to use the credit. We do not offer refunds!

No, sale merchandise is final sale and cannot be returned or exchanged.

If you are unsatisfied with your purchase of Prints, you can exchange your print for another. Please note there are no refunds on Prints, and a 20% restocking fee applies.

No, Original Artwork cannot be returned.

No, all personalized items are final sale and cannot be returned.

No, all items shipped out of the U.S. are final sale and cannot be returned.

• As of 2024, all wholesale orders will start with a discount of 30% off.
• Upon reaching our 5k threshold the discount will increase to 50%.
• Bundles do not apply to wholesale orders, only to individual orders. Items must be purchased individually as bundle discounts do not apply on top of wholesale discounts.

We ship with UPS, free shipping can take anywhere from 1- 10 business days, depending on where the recipient is located- Our UPS pickup is at 2pm. Orders placed after 12pm will be shipped out the following day. We ship all orders Monday-Thursday and do not ship Friday-Sunday. Once a package leaves our store it is subject to any delays/shipping issues by UPS. We are happy to follow up with UPS to get information on shipping/package location for our customers!

Unfortunately, we are unable to advise on customs charges for international shipments. Customs charges are applied at the discretion of the carrier and local laws, and all customs charges will be payable by the customer. If you do not want to pay customs fees we recommend having a friend or family member bring your package over upon visitation. We cannot falsely declare the value of the item-this is illegal in the United States. For concerns or issues, we suggest getting in touch with your local customs office.

Orders with personalization take up to 3 weeks to fulfill. For urgent orders, customers can reach out to hello@yaelivogel.com for assistance.

Yes, for commission inquiries, customers can email hello@yaelivogel.com. Please note that all commissions can take between 1-3 months to complete.

Each Print is made to order, so please allow three to four weeks for production and shipping.

Yes, customers have the option to pick up their art instead of choosing shipping.

Paintings can be framed, but custom framing is done by a 3rd party at a separate cost.

Yes, all of Yaeli's artwork is copyrighted, and reproduction without her written consent is prohibited.

Mishloach Manot are final sale, but other Purim gifts like Megillah Esther and soft cover Megillah can be exchanged with a gift receipt

No, the initial shipping charges are not refundable.

No, we cannot cancel a sale once it has been made.